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Delivery & Returns

Delivery

Once your order has been processed you will be notified upon dispatch for delivery. Deliveries are aimed between 2-5 working days.

Returns Policy

If you are not satisfied with your purchase The Great Goth are happy to refund products returned within 14 days of delivery. Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.

How To Make a Return

Return your goods with your sales invoice and a note specifying the reasons for your return. Please follow the steps below for returning your items to us:

  • The item must be repacked in the same condition as it was received with labels and tags still attached.
  • Attach a label with our address as below :
    The Great Goth Offices
    26 Silver Street
    Whitby
    YO21 3BU
    United Kingdom
  • Obtain a postage receipt from your postal service; this will act as your proof of return.
  • Return will be at your expense and is not refundable by The Great Goth unless the returned item is faulty, damaged or incorrectly sent.

Refunds

  • Refunds will be processed in accordance with our returns policy.
  • Items must be returned in their original condition within 14 days of delivery.
  • Once the product has been received and inspected we will send you an email letting you know we have received and processed your return.
  • After you have received the email please allow up to 14 working days for the refund to be credited to your account.
  • If the product is returned because it is defective or not the one you ordered we will issue a full refund including the delivery charge after our inspection has taken place.
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